At Afzal Jewellers, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free refund and return process within 4 days of receiving your item(s).

Refunds:

Eligibility: To be eligible for a refund, items must be unused, in their original condition, and returned in the original packaging.

Initiating a Refund: To initiate a refund, please contact our customer service team within 4 days of receiving your order. You can reach us at +91 99563 67542 or almasgoldjewelry@gmail.com. Please provide your order number and reason for the refund request.

Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping method to ensure the safe return of your item(s). Please return the product with 4 days of receiving the order.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Returns:

Exchanges: If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange the exchange. We will do our best to accommodate your request, subject to product availability.

Initiating a Return: To initiate a return, please contact our customer service team within 4 days of receiving your order. You can reach us at almasgoldjewelry@gmail.com. Please provide your order number and reason for the return request.

Return Condition: Returned items must be unused, in their original condition, and returned in the original packaging to be eligible for a refund or exchange.

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us at +91 99563 67542 or afzaljewellers143@gmail.com. Our customer service team is here to assist you and ensure that your shopping experience with Afzal Jewellers is seamless and enjoyable.

Note: This Refund and Return Policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.

Shipping Policy: Thank you for choosing Afzal Jewellers. Our Shipping Policy outlines the details of how we process and deliver your orders to ensure a smooth and satisfactory shopping experience.

Order Processing:

All orders are processed and dispatched within 2-3 business days of receiving payment confirmation, unless otherwise specified.

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods and Rates:

We offer several shipping options to accommodate your needs, including standard and expedited shipping.

Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout.

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

Delivery Times:

Estimated delivery times are provided based on the shipping method selected and your location. Majorly orders are delivered in 7-10 working days.

While we make every effort to ensure timely delivery, please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

International Shipping:

We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Majorly orders are delivered in 10-15 working days.

Please be aware that international delivery times may be longer than domestic shipping due to customs clearance processes.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email, allowing you to track the status of your delivery online.

Please note that tracking information may take up to 24 hours to update after your order has been dispatched.

Order Changes and Cancellations:

If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, changes may not be possible.

Lost or Damaged Shipments:

In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory outcome.

Contact Us: If you have any questions or concerns about our Shipping Policy or your order, please don’t hesitate to contact us at +91 99563 67542 / afzaljewellers143@gmail.com. Our customer service team is here to assist you and ensure that your shopping experience with Afzal Jewellers is seamless and enjoyable.

Secure Checkout Policy: At Afzal Jewellers, we take the security of your online transactions seriously. Our checkout process is encrypted using SSL (Secure Sockets Layer) technology to ensure that your personal and payment information is protected from unauthorized access. You can shop with confidence knowing that your data is safe and secure.

Exchange Policy : We do not provide any exchange or replacement. Only return is accepted and post return we will refund the amount.